My Book Expo hangover has lasted longer than usual this year, maybe because I crammed four days of meetings into two and, after 10 years of faithful attendance, took Saturday and Sunday off to go to my 20th college reunion. The two events have pushed me to reflect on the past, present and future more intensely than usual, and it’s taken a little while to get my feet back on the ground.
For me, BEA’s bookends were Mike Shatzkin’s talk, Stay Ahead of the Shift: What Product-Centric Publishers Can Do to Flourish in a Community-Centric World, and the CEO Roundtable led by Tina Brown and Harry Evans. While Shatzkin reviewed the considerable changes of the last twenty years and daringly forecasted those of the next twenty, the CEO panel was unhappily mired in the present. Shatzkin fluently played the role of a visionary with Einstein-like hair, pointing out challenges and opportunities with equal verve, but the CEOs were more like grim container ship captains in choppy seas, fastening their attention on e-book pricing, book promotion on You Tube and other threatening icebergs, with all hatches battened.
Shatzkin’s big takeaway was that we are in the twilight of “the good old days,” and entering transitional decades when costs will rise and revenues decline as publishers support inefficient old models and experiment with digital ones that will require many iterations and years to mature. The big takeaway from the CEOs was that it’s just about all they can do to flog the old model: “The Today Show is not as effective as it used to be—and the Internet has not replaced it,” said Simon & Schuster CEO Carolyn Reidy, who is looking to front-of-bookstore displays to jumpstart sales, even though the recession has markedly reduced store traffic and most browsers start their book searches on the Internet.
Now, to be fair, everyone made generalizations with enough hot air in them to steam up our proverbial glasses. Shatzkin is also an independent consultant who doesn’t have nearly as much at stake from day to day as these venerable publishers. And although both sessions took place (at different times) in the same large conference room at Javits Center, Shatzkin’s talk drew about a third of the audience that the standing-room-only CEO panel did, with fewer recognizable faces in attendance.
I was left with a persistent sense of whiplash as I tried to integrate Shatzkin’s sensible talk about the importance of niche-focused “vertical integration” (e.g. not only creating and distributing content in all formats, but fostering dedicated online communities through content aggregation and curation) with the CEOs’ resolutely traditional view of their role in creating, manufacturing and distributing books in the physical world.
“How are we going to get from resentment about the unsustainable present to a more workable future?” I kept wondering while navigating the crowds between conference rooms. In every panel, everyone seemed on a different wavelength. Making sense of it all is clearly a big job for as many bright minds as the industry can muster.
Some people, particularly unemployed publishing veterans, are very motivated to start building bridges. But we will also need a whole lot more young, rank-and-file publishing people to attend these forward-looking programs. I’m talking about the 20- and 30-somethings in editorial, publicity, online marketing and sales, as well as in online and bricks-and-mortar bookselling. Though many are on the front lines of the publishing process, they can also be blinkered by their limited roles in the publishing assembly line, and too rarely encouraged by higher-ups to seek out the big picture. But we need their engagement, vision and energy more than ever to make the transition to the future.
(Yes, when I graduated from college 20 years ago, I was one of them - an often blinkered editorial assistant working my way up the ladder at HarperCollins, later moving to Avon Books as an editor, then Publishers Weekly as a writer and editor. But to me, today’s rank and file are luckier than we were, back in the industry’s more stable days, because they have a bigger opportunity now to put their stamp on it.)
If I have one fervent hope for BEA next year, it’s not so much that consumers will be invited to attend on the last day, as Richard Nash and Michael Cairns have suggested, but that every publishing person in their 20s and 30s has the chance to attend the educational programming and become part of the online and offline conversation about how to get from the present to the future we will create together. Here’s hoping that moving the conference to mid-week next will only make it more possible.
I’d love to hear your thoughts on this as mine continue to gel.

As always, I’m so interested to hear your thoughts, Charlotte. That’s an incredibly interesting contrast between panels.
I’ve also been following the current struggles of the online blog/lit community as it seeks to define itself. Times they are a changin’…
Hey Charlotte: I lurve this post. You are so dead-on. This is a time where the 20 and 30-somethings (and beyond) can step up and make a positive contribution to the “what” of fixing/evolving publishing.
I wouldn’t throw out the advice of such super savvy sages as Mike Shatzkin, but hells yeah, this is a prime opportunity for the passionate younger set of publishing peeps to DO something.
And, that’s no easy task. The passion, energy, and optimism of the younger set needs to be nurtured.
Thanks, Charlotte, for bringing this up. There are lots of wonderful people working in publishing right now who are looking for guidance and inspiration and hope for the future.
And, I bet they may have the ideas that can make it all work.
~ Kat
I’m finding similar frustration in the Christian publishing industry–the “old guard” that has cycled around from company to company (this is a business where you NEVER burn a bridge) versus the new young folks coming in and attempting to make their mark (I’m in my 50s, so in between somewhere, but nearing the old guard end of the spectrum). Unfortunately, not sure how fast the old guard will either get with the program or get out of the way. Christian publishing often seems to lag behind our ABA counterparts by a few years anyway, so we really need to get moving to stay on the cutting edge. Not sure I have the answers either–so I’m no farther along than the panels at BEA–but I resonate with you wholeheartedly.
I just spent three weeks with a group of young folks teaching a May term course called “From Manuscript to Book: How It Happens.” Their “deer in the headlights” looks clued me in that they knew nothing about publishing despite all their training in writing. But many of them are hoping to get into publishing and make their marks. I am 100 percent behind them–and I hope the training I gave them will help them get those internships or entry-level jobs and be on their way! And I hope they can attend BEA as well. If I teach the class again, I’ll make a field trip to BEA part of the package! Can you imagine?
Thanks for your insights.
Hi Charlotte,
Great post. I’m one of those twenty-somethings who wants to help this industry thrive, and while it’s a slightly scary time to be getting involved, I can see (as you say) that right now we all have an extraordinary opportunity to rethink what a publisher is and how it operates. Forgive me if this is merely repeating things that are being said all over the Internet — I’m just beginning to get involved in the conversation.
To my mind, we need to start with the fundamentals. What is a publishing company, really? A publisher connects people with ideas and experiences. People have so many reasons to read. They may want to learn something new, get inspired, hear a good story, marvel at an author’s thought processes and creative use of language, escape from their daily lives, etc. Sometimes a physical book can enhance the experience that the reader is seeking, but as we’re quickly learning, the medium is not nearly as important as the message. The sooner the following sinks in, the better: Publishers are not really in the book business — they’re in the idea business. The quality of those ideas, and the quality of the customer’s experience, are absolutely crucial. This is what will keep people coming back to publishing houses, long after everyone has figured out how to self publish through a POD service or the Web.
The latest developments in social media are thrilling, in large part because they are allowing publishers to connect with readers like never before. Publishers need to embrace services like Twitter, Facebook, and Ning in order to become well-oiled market data collection machines. Every house should have its own small army of social media types who engage with readers on an individual basis, tapping into blogs, book clubs, etc. to get a better sense of what people really want. As far as I know, this is already well under way — fantastic. It’s all about building on those readers’ individual experiences to create a sense of community (and a sense that the publisher genuinely cares). Publishers can also leverage social media to better build their brands — what sets them apart from one another? Some companies seem to be much more successful at this than others.
Given the technology we have available to us (e.g., authors being able to publish their own works on the Kindle platform), I am quite sure that there will be a number of people who will become successful authors without the help of publishing houses. However, I believe that publishers can maintain their relevance if they can successfully continue to discover/connect with authors with high-quality ideas, cultivate long-lasting (mutually beneficial) relationships with them, and deliver and promote those ideas to readers through as many effective channels as possible. As far as promotion goes, the more direct engagement, the better. Every author should be talking to their readers through the Web. Publishers might also host a larger number of seminars and workshops in person and online, perhaps in such a way that could be monetized. They could open their offices to readers for educational events, or connect with independent booksellers who wouldn’t mind hosting a discussion panel or a “master class” by an author (the authors could even Skype in to these events, and they could be held simultaneously in many locations). Especially for nonfiction, why stop at the book (physical or digital)? It seems that many genres, such as DIY, cooking, and “green living,” could benefit from workshops or events that could help people apply the ideas they see in books to their daily lives. In this way, publishers could begin to realize their full potential as purveyors of knowledge.
Anyway, these are just some of the reasons why I’m excited about publishing’s potential right now. Great to see all of the insightful book blogs out there. I’m looking forward to learning more and more about how publishers can evolve as I keep reading up on all of this. Thanks for creating such a great site!
I totally agree and actually, part of my logic behind throwing open to “consumers,” is that it would open the doors to all those interns and assistant-level and wanna-be assistant level folks who can’t get in, or only for a few hours on someone else’s badge. Not just to grab books, but, you know, explore the bigger picture, meet the netGalley folks, and so forth. Certainly give the 200+ person turnout for the Publishing 3.0 panel discussion at the LA Times Fest o’ Books, programming on the Sunday would get great turnout…
Also for what it is worth, they don’t really check badges on the Thursday when there’s programming only…
Great post! I have a similar hope that the rank-and-file attend the sessions and workshops, but I also hope that the CEOs and SVPs and EVPs and every other acronym-laden position attend. I think only than can real conversations happen on a level that can motivate change and experimentation.
It doesn’t help that much of the programming happens while the trade show floor is open — the people that I would most love to see at the panels are covering the booth or meeting with customers. And while this was not the case on Thursday (when it was programming only), I suspect that most people were back in the office or on booth setup. The conflicting programming by the ABA and BEA was confusing to many as well.
I found the programming at this year’s BEA to be invaluable, and only hope that every session next year is standing room only with faces that reflect all levels of the industry.
I think that Charlotte has touched upon a very important point. It’s not just the 20 & 30 year olds…
One of the things that usually happens when BEA is in NYC is that rank-in-file operational, IT, editorial, sales & marketing folks usually get at least one day to walk the show floor (usually Friday). But, this year, they were noticably absent. And a few calls prior to the show gave me a sense that they had no interest in attending either.
This may be the real reason that publishing can’t get out of its own way. The leadership may be beginning to understand the complexities of the changes afoot, but they have not egaged their organizations in the dialogue about how to approach those changes.
BEA is a great (and low cost) opportunity for everyone interested in publishing to engage in the conversation. Perhaps with the change in format to mid-week, more of the NYC publishers will “encourage” their staffs to get involved. That would be my wish!
Charlotte, thanks for the kind words. You’ll find my experience yesterday to be encouraging.
I attended a Brown Bag Lunch pulled together by Susan Danziger’s team at DailyLit featuring the head of digital strategy for Martha Stewart (sorry: blanking on the name…)
The audience of about 35 people was 90% female and 90% under 30 (or damn close; it’s hard to tell when you’re viewing that age from the distance that I am!)
After my own incredibly long, boring rants, it’s good to see some other views. I’ve never been to the book expo but it seems to me like it could use a rebranding. I agree with your point about younger publishers and the internet, but I think maybe the expo should be open to the greater public. How can publishers know what people want if they never come into contact with them? It’s fairly ridiculous. Offline and online can make a difference, mostly because I think this is an industry that needs to reevaluate what in the world is going on…